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Employment: Management Position

Job Status: Contract 1 year- to be reviewed prior to end for potential permanent basis based on candidate experience

About the Agency: Forward House provides support to adults with an Intellectual Disability to live in their own homes, work and participate in their communities. We are an organization dedicated to providing individualized supports to people through supporting independence, enhancing participation and involvement, community engagement and advocacy.

Responsibilities and Duties

Some aspects of this role:

  • Demonstrate an ability to apply leadership and managerial principles in an ever-changing environment, including: effective delegation, conflict resolution, crisis management and employee engagement and motivation.
  • Ability to lead people and change
  • Accountability to the organization’s Principles of Service, Mission, Policies and Procedures, and any MCCSS directives/Compliance/QAM and the Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act
  • Demonstrate independence in decision making
  • Working with and managing direct support professionals and ensuring all aspects of support meet the Mission, Principles of Service, Policies and Procedures, MCCSS directives/Compliance/QAM
  • Ability to communicate clearly, with all team members and community partners
  • Some experience in using digital forms of communication, documentation
  • Some experience/knowledge in the Forensic field
  • Flexibility in hours of work
  • Participation in on call duties on a regular rotational basis


D.S.W. or equivalent or a B.A. with knowledge of the sector. Minimum of one year of supervisory experience. Some experience working with individuals who have intellectual disabilities, dual diagnosis and physical disabilities. The individual should have computer literacy and flexibility when it comes to locations, along with experience in a unionized environment.

Valid Drivers License and vehicle is required for this position

Qualified applicants are invited to submit their resume by 4pm Monday May 20, 2024: ltapp@forwardhouseoflondon.com

Start Date: August 1, 2024

Employment:  Support Worker I

Forward House regularly hires for Direct Support Professional positions including regularly scheduled part-time and casual hours. Applicants should note that shifts may include weekends and holidays as well as Monday to Friday. Positions may include afternoons, days, sleepovers and awake nights. Employees may work 8-44 hours per week as per their availability.

Forward House is committed to developing inclusive, barrier free selection and appointment processes and work environments. If contacted in relation to this process, please advise the organization’s representative of your need for accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.

Responsibilities and Duties

  • Supporting individuals to enrich their own quality of life in a manner that is most empowering and least restrictive
  • Providing health supports and monitoring including administration of medications
  • Providing individuals with counselling and behavioural supports
  • Assisting individuals in daily living skills (i.e. menu planning, meal preparation, budgeting skills, personal hygiene, etc.)
  • Creating opportunities that will assist individuals to develop and maintain meaningful relationships
  • Providing supports re. recreation, leisure, volunteerism and employment.
  • Respecting the worth, rights, privileges and privacy of each individual
  • Ensuring a safe and healthy environment for both staff and individuals in their home and in the community

Qualifications and Skills

  • Some work or other experience in the field of developmental disabilities preferred.
  • Developmental Support Worker diploma OR training (ie. students); or
  • A related university degree or college diploma (Bachelor’s, CYW, SSW, nursing) is preferred
  • Good oral and written communication skills
  • Ability to work independently and to problem solve
  • Current vulnerable sector check
  • Crisis Prevention, First Aid/CPR and/or a willingness to participate in further training
  • Ability to speak French, Arabic or American Sign Language may be an asset


  • Competitive wages, 5% salary in lieu of benefits, 5% vacation pay, Employee Assistance Program
  • Wage increase and pension plan available after years of service
  • Applications
  • Submit your resume and cover letter to hiringcommittee@forwardhouseoflondon.com


Forward House strives to build diverse teams to provide the best quality of supports. Many of our team members are Developmental Services Workers but others come from related Human or Social Services fields. To learn more about the Developmental Service Program, Developmental Services (Fast Track or Accelerated) and the Developmental Services Apprenticeship program, check out Fanshawe College. Forward House partners with Fanshawe College to provide learning and development opportunities for D.S.W. students on placement.